frequently asked questions
Member areas- What do I do if I forgot my password?
- I thought I already signed up for a membership but I don't remember being asked for a password?
- I lost my username. How can I retrieve it?
- How do I unsubscribe or cancel my free membership with DailyMakeover?
- How do I change my password?
- How do I cancel the automatic renewal of my paid membership upgrade?
My Buddy List- How do I makeover my friends? Can I upload my friend's photos to my account?
- How do I add people to my buddy list?
Virtual Makeover Tool- Why can't you make everything free in the virtual makeover?
- Why can't I access some areas of the virtual makeover tool?
- Why aren't the models loading?
- Is this a one time charge, or will my membership renew automatically?
- How much does it cost to for the All-Access membership upgrade?
- How do I save the look I have created?
- How do I get back or restore a look that I've saved?
- Do I need to install MakeoverSolutions on my computer in order to use the virtual makeover?
- Do I need my own photo to use in the Virtual Makeover?
- Can you do your eyebrows?
- Can I save my new look to my computer?
Virtual Makeover Tool - Accessories- How do I remove the headwear from my makeover image?
- How do I remove the eyewear from my makeover image?
- How do I put my glasses or sunglasses over or under my new hairstyle?
- How do I move or change the position of my headwear or hairclip?
- How do I adjust the tracing of my contacts?
Virtual Makeover Tool - Hairstyles- Why do the free DailyMakeover members get only 8 hairstyles to try on?
- How do I move my hairstyle?
- How do I adjust the hairstyle size (ie make it bigger or smaller) to fit my face?
Virtual Makeover Tool - Makeup- The size and shape of my eyeshadow is either too big or too small. How do I change it?
- My lipstick or lipliner is not in the right place or shape. How do I change or fix it?
- My eyeshadow is not in the right place or position. How do I move it?
- My eyeliner or mascara is not in the right place or shape. How do I change or fix it?
- My eyeliner in not in the right place or shape. What do I do?
- My blush is not in the right place or position. How do I move it?
- How do I prevent the lipstick from covering my teeth in the virtual makeover?
- How do I clear or remove the eyeshadow that I have put on?
- How do I adjust the tracing of my lips?
- How do I adjust the tracing of my eyes?
Virtual Makeover Tool - Photo Upload- When I try to upload my picture I get, "The file is larger than the allowed size" error message. What does this mean?
- The uploading of my picture is taking too long. Is there anything I can do to make it upload any faster?
- How do I upload a different photo into the virtual makeover?
- How do I get my picture into my computer?
- Do I need a scanner or a digital camera to use my personal picture?
- Can you give me tips for taking better pictures?
- Can I upload more than 1 photo?
- Can anyone see my personal pictures?
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